Refund and Returns Policy
We want to ensure your satisfaction with every purchase made on our e-commerce website. This Refund and Returns Policy outlines the procedures and guidelines for returning products and seeking refunds. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms stated below.
- Eligibility for Returns: a. Our policy lasts 15 days from the date of purchase. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. b. To be eligible for a return, the product must be unused, in its original condition, and in the same packaging as you received it. It must also be accompanied by proof of purchase (order number, receipt, or invoice).
- Non-Returnable Items: The following items are not eligible for return or refund: [ categories that are non-returnable, such as perishable goods, intimate or sanitary products, gift cards, etc.]
- Return Process: To initiate a return, please follow these steps: a. Contact our customer support team within the eligible return period to request a return authorization. You can reach us through Return Form. b. Provide the necessary information, including your order number, the reason for the return, and any supporting documentation or photographs if applicable. c. Our customer support team will guide you through the return process and provide you with instructions for shipping the product back to us.
- Return Shipping: a. You are responsible for paying the shipping costs associated with returning the product. Shipping costs are non-refundable. b. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged during return transit.
- Inspection and Refunds: a. Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. b. If the return is approved, we will process the refund to your original payment method within 5 days. The refund will include the purchase price of the item, excluding any shipping or handling charges. c. Please note that it may take additional time for your bank or credit card company to process the refund, which is beyond our control.
- Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item separately.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We may require photographic evidence or additional information to assess the issue. We will provide further instructions on how to proceed with the return or replacement.
- Changes to the Policy: We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any further questions or need assistance with the return process, please contact our customer support team at Contact Us .